Sir John Mayers the Spy Outed by Facebook

In the past few days, Sir John Mayers, the soon-to-be head of MI6, the British Secret Service ‘Spy’ Unit, was outed ‘big style’ by his wife, an avid Facebook user. 

Apparently, and I have to go on media reports here because his Facebook page was taken down, his wife listed private information on her Facebook page.  This included the address of their London residency, the address of her in-laws and photographs of their children. 

On Monday (6 July 2009), I was listening to LBC radio and the morning presenter Nick Ferrari.  Now, I really cannot repeat what he called Lady Mayers just in case I get sued, but he repeatedly questioned 1) whether she had used any common sense in having a Facebook page at all and 2) whether she had shown any judgement in putting so much personal information into the public domain. 

By publishing a holiday photograph of Sir John Mayers in his swim shorts along with a raft of other personal facts, Mrs Mayers made information that should have been private very public.  As the incoming spy chief, Sir John Mayers should have known better as his life, and that of his family, may have been put in danger. 

The Mayers family will now have to have extra security protection and possibly move house and change schools.  ‘So what!’ will probably be the common response of the general public but we will be left with a huge tax bill.   

Clearly in the media, the national security angle has generated much interest along with how a Facebook ‘faux pas’ can affect your personal and professional life. 

The Proper Way to Use Facebook for your business and career:

• Check your Facebook privacy settings so that you only show particular information to specific users.
• Consider setting up Groups and only a select few friends that can join with your permission. They are privy to specific information as you wish.
• If you do want to increase your profile, make sure your privacy settings allow search engine access.
• It is important to get the balance right between business and personal information on Facebook so that you do not appear to be a business robot. Remember, people buy from people so you have to be seen as human.
• If you are primarily using your account for business use, perhaps that shot of you drunk and disorderly at a party with your underwear on your head is not the best idea.
• If you want to have a personal profile, maybe set a separate one up with your real or nick name with your business account in your business or brand name.
• Unless you want to receive speculative sales calls or spam emails, it is probably best not to include your telephone number or email address.
• Create your profile so that it focuses on your business activities and includes your business web address to drive traffic to your website and your social media access points.

Excel at Customer Service

Arrrgghhh!  I hate being on the receiving end of bad customer services!   Why oh why would a company go to all the trouble, never mind cost, of getting a customer to sign on the dotted line and then treat them like an unwelcome surprise guest?

How Not To Do It

For the past two weeks, I have been trying to get my bank to return my calls and give me information that I need that will help me to grow my business.  Although I do not take this personally and see it indicative of a large business treating its customers badly, this has enraged me on so many fronts.

In a global recession, why would any business, especially a bank, not bother to get back to its customers?

My bank in particular has for many years, ran advertisements across all media, stating that they are not like other banks.  Business account holders instead have a personalised business manager.  In all honesty, I have no complaints about my business manager but the systems and procedures that the bank has. 

I spoke to the Banking Customer Services line and asked ‘what can I do to get my manager to return my calls’.  The Customer Services representative then proceeded to tell me what she could not do!  When I repeated my question, the only option left to me apart from leaving another message was to complain.  How ridiculous is that?

Customers Services as a Guerrilla Marketing Tool

So with my personal rant over, what has any of this got to do with marketing your business?  The most important point to remember, especially in the current challenging economy, is not to take your customers for granted. 

In any economy, customers/clients have the right to choose where to spend their money.  In a recession, your bottom line is just going to be affected so much more if you lose customers just because you have a hit and miss approach to customer services. 

If you are the only business offering a particular level of service, you can create a revenue generating niche for yourself.  Imagine a situation where you treat your customers well and their reward you by staying with you and spending more?

Manage Expectation About Your Level of Service

Make a commitment to your customers/clients and let them know what level of service they can expect from you regarding the products and services that you sell along with how you interact with them.  This can then become one of your marketing tools e.g. ‘next day service’, ‘we will get back to you in 24 hours’ etc. 

Get feedback from your customers - don’t just wait for a complaint before you respond to an issue.  Ask them what they want from you and then do everything that you can to make sure that you meet and exceed their expectations.

Digital Britain 2009 - A Growing UK Online Audience

In the House of Commons (London), the Labour Culture Secretary Ben Bradshaw (16 June 2009) announced a plan of how the UK will develop and grow the digital landscape. This report affects all homes and businesses with or without broadband and will impact revenue generation in the future.

Currently on the list of developed nations, the UK does not have the highest broadband speeds and we are beginning to fall behind other less developed countries. Worse still, there are many communities in the UK without any access to broadband at all. This is made worse because ISPs (Internet Service Providers) are not willing to invest in the infrastructure of unprofitable areas.

In order to access a wide array of online information, streaming media and use social networking tools like Twitter and Facebook etc, we need to have fast and reliable broadband access. Many small businesses operate from home and according to the Digital Britain Report 2009, currently 2.1 million people (6% of total UK employment) contribute to the digital economy.

It is the UK Government’s intention to make sure that everyone has access to ‘next generation’ super fast broadband by 2012. The downside for UK households with fixed lines is that we will be taxed £6 a year to make this happen. The upside is the potential for growth for businesses that understand the growth potential as more and more of their target markets have online access

As an entrepreneur and business owner it is essential to identify areas that have a potential for growth. Faster and more widely available broadband will provide access to a bigger target market with a new way of promoting marketing messages. The web removes any perceived country borders which can stop business transactions from taking place. Regardless of whether you are UK based or live further a field, a better access to fast broadband in the UK will definitely open up the market place.

Take advantage of a burgeoning UK online audience and demonstrate a level of expertise in what you do - your niche. All of the following online strategies are low cost (if not free) and demonstrate how using guerrilla marketing can achieve specific online goals.

1. Make sure that you have an online presence. A UK Microsoft executive estimated that approximately 50% of UK businesses did not have one (2007). A blog is the place where you can demonstrate your knowledge and expertise but a basic website is better than nothing.
2. Demonstrate Knowledge. Write articles, press releases and blog posts that demonstrate your knowledge on a regular basis.
3. Incorporate multimedia such as audio and video onto your websites and User Generated Content (UGC) directories such as YouTube.
4. Grow your mailing list. Get people to sign up to a free ‘gift’ on your blog/website to gather email addresses. If you have a blog, users can sign up to receive RSS feeds with your latest blog posts.
5. Communicate Regularly - Send out emails about your industry, sector, products and services to you’re your mailing list.
6. Social Networking - Sign up for free Twitter and Facebook accounts, fill in your profile and take part in social media networking with your specific target audience. Give your prospects and clients a way to get to know you better.

Marketing Blind - How To Fail at Growing Your Business

Marketing Blind is an ideal way to fail at growing your business and throw your marketing budget down the drain.   

Many businesses consider marketing to be an additional task that they just don’t have time for. Cold calls and a couple of ads in a local newspaper or a trade magazine are easy to fit in but anything else can be considered to be a big hassle.

After all, if you use your expertise to provide great services and/or products - marketing isn’t really your job is it?  Actually, if you do not have someone to outsource your marketing to, it is your job!

Marketing isn’t just about paying for advertising, having a website or putting leaflets through thousands of letter boxes. A crucial and almost forgotten feature about marketing is having hard cold facts about where your business is now and a crystal clear vision of where you want to be in the future. Marketing then includes the process of transforming your business from where it is now to where you want it to be to achieve your business objectives.

Marketing Blind
I would guess that most of us would never consider driving to a complete unknown destination, if we had no previous knowledge about the route, without either researching the route beforehand or using a map to get from A to B.

If you go away on holiday, unless you have an impeccable memory, you will have your travel itinerary with you to make sure that you don’t miss the flight or go to the wrong hotel. So why would you treat the growth of your business in the same way as an unplanned journey?

A perfect way to ensure that you never increase your profits or get your business out of a rut is to undertake your ‘marketing blind’. That is to know nothing about the position of your business in the market that you operate in and to proceed to implement marketing strategies without any long or short term goals.

Free Marketing Audit - The Situational Analysis Tool
If you do not monitor all of your marketing activity i.e. make a list of the media tools used, the budget spent, the profile of your target market, the number/cost of leads, and number/cost of customers, and revenue generated you will never know if your activities have met any of your business goals.

The Guerrilla Marketing Manifesto ‘Situational Analysis Tool’ is available for download free of charge - http://www.entrepreneurmarketingblog.com/free-marketing-audit/. It will take you through the process of how to:

1. Review the market that you are operating in. Is it new, old, growing or in decline? Can you enter a new market or should you exit an existing one?
2. Conduct research and find out what your customers/clients think of your products and services.
3. Review the internal and external conditions that affect the successful growth of your business and its profitability.
4. Consider whether your products, services and marketing match the profile of your customers and clients. Are any changes needed?
5. Review the features and benefits of your products and services. Should you launch new products, develop existing ones or withdraw from the market?
6. Recognise the intrinsic link between pricing, value and perception with your position in the market.
7. Have a clear brand identity which is promoted through all of your marketing activities.
8. Know the strengths and weaknesses of your planned business growth activities i.e. understand where the opportunities are that can be exploited and the downfalls that should be avoided.

After a Marketing Audit - The Next Step in Marketing
So if you want your marketing to succeed and do not want to throw your budget down the drain, you cannot keep doing the same marketing activities regardless of whether they work or not. The definition of madness, or so they say, is to keep doing the same thing expecting a different result.

You must complete a marketing audit by reviewing everything that you are doing, analyse the results and set objectives and goals to be met in the future. All of this information can be fed into a long term marketing strategy where you set your business goals over a 3-5 year period. You can then develop a short term marketing plan to ensure that you keep on track with specific marketing tools to be implemented over a shorter period of time - typically a 12 month period.

Marketing is about having a vision that can be translated into action - ‘Marketing Blind’ is the antithesis this. You must only take action based on knowledge and information (your gut feeling won’t hurt either!). So, before you pick up the phone and take another call from a sales executive flogging advertising space or spend another penny on advertising that you have no idea will work, take stock of where you are now so that you can achieve your future goals

Anticipating the Changing Needs of the Marketplace

It is a difficult predicament when the products and services that you successfully sold in the past suddenly become unwanted by your target market.  Many businesses keep doing the same thing but the needs of their customers have somehow changed.  This is a problem if you do not notice what is going on around you.

A booming market can disguise the fact that your share of the market is in fact in decline if you only measure your success by the revenue that your business generates.  If you have a desire to grow your business you must measure how well you are doing compared to your competitors and the size of the market as a whole.

Taking Woolworths as an example.  Most of us have childhood memories about buying something from that store – for me it was the pick and mix.  At its best, Woolworths was kind of the ‘go to’ store where it was possible to buy a range of items for the home or family.

But Woolies lost its way.  Many of its stores were unprofitable and Woolworths as a brand had no point of difference and no definable position in the market. 

Woolworth’s sold the same things as its competitors but was beaten on price by the veracious £1 stores found on every high street.  Products were often priced relatively high but Woolies could not compete with other aspirational brands.

Finally, a lack of specialism in any one area, which was key to the success of Woolies soon became one of the reasons for its failure.  Over time, an insufficient number of customers chose Woolworths as a destination point.

What Can You Do?

Spend a little time finding out what your customers and clients actually want and need and integrate it into your marketing strategy.  Don’t guess or assume – ask them.  Telephone them, send an email, send a questionnaire or use an online survey form.  Use the information that you gather to help to determine your next steps.

Overcoming Barriers to Business Growth

As an entrepreneur, I am sure that you have already realised that success is not a given and that consistent ‘action’ is essential to drive your business forward. It takes more than good luck to acquire new customers, sell more to existing customers, increase your profits or successfully introduce new products or services to the market. 

Growing in a Competitive Economy

There are many businesses relish the challenge of growing businesses in a competitive economy and will capitalise on opportunities that come their way.  However, it stands to reason that a large proportion of entrepreneurs have found the current economy difficult (and in some cases impossible) to trade in.  Some businesses have found the issue of change very unsettling as the rules of the game have changed completely. 

Change can ultimately erode confidence especially with continuing stories of doom and gloom in the media.  You have a choice as a business owner of whether to stand still and hope that everything will be OK or to take action to change your situation.  The key issue is not that challenges are there but really that we have knowledge, strategies and tools to overcome them. 

Free Tutorial Video Series

Sign up for the ‘Overcoming Barriers to Business Growth’  tutorial series which highlights key issues that can prevent you from achieving your business goals. This is an interactive process where remedies will be provided in the form of action points.  You will be able to see how each issue affects your business.  You will also be given prompts to make immediate changes as they apply to your business today.

The five part tutorial video presentation series is divided as follows:

1. Overcome Fears of Change
2. The importance of having a vision and being open to new ideas
3. Time Management & Planning
4. Customers & Clients as the lifeblood of your business
5. Marketing your products & services

The Web - A First Point of Call

If you have a particular need that you think can be fulfilled by a product or service, the web will most likely be your first port of call.  Where else can you quickly and easily get the information that you need?

Be Visible Online

Even if you provide a local service, your potential customers and clients will often search on the web to find a product or service that provides a solution to a problem.  They will spend time reading up about the services/products that you provide and compare it to other companies using their own specific criteria.  More importantly, they will get an impression of your business and brand that will fill them with confidence and trust to convince them that you are someone to work with.

For retailers, an ecommerce website clearly offers the opportunity to be open 24 hours a day, provide detailed product information and attract an audience that is much larger than a typical bricks and mortar establishment. 

A good example is when a consumer considers buying an electrical item and researches the technical information online before visiting a retail outlet to help with a purchasing decision.   Unfortunately some retailers still manage to lose the sale at the point of purchase but that is beyond the realm of a website. 

Online Retailers

For potential customers, your website might be their only point of contact with your brand so first impressions are important.  Include your contact details such as a telephone number and/or email address and adhere to the Distance Selling Regulations for those retailers based in the UK. 

For businesses that only exist online, a website is the sole outlet for selling products/services so it is even more important.  If you have a generic web address e.g. Abc Enterprises, consider purchasing a new domain (web address) that is explains what you do and is more memorable for potential buyers.  In addition to this, search engines will use the keywords in your domain name as another way to target your website.

Guerrilla Marketing Philosophy

The main obstacles to successful marketing include a lack of commitment, a poor understanding of the benefits associated with what is being sold and poor brand positioning.

All entrepreneurs need to know why someone should buy from them and understand the benefits attached to what they are selling.  A business should also have an identity that is aligned with the prospect’s ideals to encourage a sale. 

Guerrilla Marketing Mindset

Guerrilla marketing philosophy emphasises the need to have a plan to get you from where you are now to where you want to be in the most efficient way.  Many of us have encountered a speculative sales call and bought advertising space that produced no results.  The aim is that you do not waste time by following the well worn path of many entrepreneurs i.e. pay for advertising without really having a strategy in mind. 

Guerrilla Marketing Manfesto System

I have created the Guerrilla Marketing Manifesto ‘Breakthrough Planning System’, to allow you to review your marketing, create an efficient guerrilla marketing plan and then implement it – it is all about taking action.  The guerrilla marketing plan model will give you the chance to hit the ground running and not waste money on aimless marketing activity. 
 
You will be able to create an individualised long term marketing strategy and short term marketing plan to suit your needs and budget.  As you well know, in a competitive environment, ‘business’ enemies are out there of all shapes and sizes trying to sell more, advertise more, and take a bigger share of the market.  You need to step up to the plate.

‘ . . .   the two most important things you should know if you‘re to succeed with guerrilla marketing:  (1) Start with a plan and (2) commit to that plan.  If you do those two things, you’re off to the right start, and you’re primed for success.’ by Jay Conrad Levinson

Guerrilla Marketing Intro

Guerrilla marketing, aimed at small businesses and entrepreneurs, was introduced to the world in the early 70’s by the now legendary Jay Conrad Levinson.

In his international best-selling book, not surprisingly called ‘Guerrilla Marketing’, he outlines how to clearly define a seven step guerrilla marketing plan.  He also lists hundreds of low/no cost marketing ‘weapons’ (tools) which can be used to promote your business.

 
Guerrilla Marketing for SMEs
           
The term ‘Guerrilla’ in this context is a marketing methodology well suited for creative small businesses (SMEs) with smaller budgets.  This is in contrast to ‘traditional’ brand marketing used by big businesses with money to burn.  The Guerrilla marketer has a ‘can-do’ attitude and knows that building trusting relationships and rapport with prospects and customers is at the cornerstone of any successful marketing strategy. 

Using a warfare analogy, the ‘guerrilla’ uses non-traditional techniques to outwit the opposition i.e. by combining a selection of marketing ‘weapons’ to grow profits with a unique array of ideas.  The guerrilla knows that the best battles include surprise attacks so marketing campaign ideas must be ‘out of the box’ – subterfuge at its best! 

Low or No Cost High Impact Marketing Techniques

The guerrilla marketer also knows that marketing must also have a high impact even if it is cost effective.  With technology at the core, the guerrilla marketer understands the psychology of target audiences and knows that communicating with prospects on a regular basis produces more meaningful results over the lifetime of the relationship. 

As a guerrilla marketer you must:

• Have a plan and stick to it.
• Know your market and create a relationship with your target audience.
• Promote the benefits of what you are offering and demonstrate value.
• Use a variety of low or no cost high impact marketing techniques knowing that online tools are essential.
• Operate within a niche - be a big fish in a small pond.
   

Marketing Defined - A Dark Art?

Believe it or not, marketing is not a dark art only perpetrated by ‘those in the know’.   Marketing is often thought to be public relations (PR), sales or advertising – the kind that can be heard on the radio, seen on the TV or read in newspapers and magazines.  Furthermore, many businesses treat sales and marketing as two separate disciplines where the two sides can be in conflict with each other working towards different goals. 

The Marketing Process
In reality, marketing is a process that includes reviewing current trading conditions, setting business growth goals with a marketing strategy and implementing a tactical plan to achieve chosen objectives.  The marketing ‘umbrella’ includes a variety of disciplines where specific tactics or tools are used to promote brand benefits attached to your products and services to a chosen target audience. 

Marketing in the Past
For many entrepreneurs, the foray into the world of marketing is an uncertain one.  In the past, it wasn’t unusual to have a business that was running for some time to generate revenue relatively easily using basic marketing techniques. 

Perhaps the marketing activity was called sales or lead generation but either way revenue is generated.  However, as the economy becomes more competitive and it becomes more difficult to make a sale, you need to establish a strategy and plan to stay in business and a halt potential decline in your revenue.   

Marketing for the Future

It should be said that a marketing plan will not, in its own right, guarantee that your business will be successful.  In the first instance, you must have a pretty good business idea along with a thorough understanding of your market/sector.  Your challenge is then to know how to position yourself in the market to distinguish yourself from your competitors, promote the benefits you offer, fulfil the wants and needs your customers/clients and track the results of what you do. 

Whatever you do to grow your business doesn’t have to cost an arm and a leg, but you do need to creatively target the right people with the right information at the right time.Most importantly, you must implement your plan – without putting your ideas in practice you will be dead in the water.